Swier – Elegance Redefined
Do you have a question? Please read our most Frequently Asked Questions (FAQ) or email us for help, we will be happy to assist.
When will I get my items that I have ordered online ?
Please allow for between 3 to 4 weeks for delivery. We will do our best to send it sooner.
We stock support of all our products and we do not display “out of stock” on our website. In the event that the product which you ordered is out of stock, we will immediately place your order in our production process and the normal lead time will then apply. Products are sold out due to special promotions which we run from time to time or when the product is in high demand.
Your Order will be dispatched immediately if the stock is available.
Kindly note: Orders may be further delayed due in the event of Load shedding.
Please feel free to contact us if you need to track your parcel.
Why do you charge R150 for shipping?
We understand that shipping fees are a sensitive issue, but please understand that we make use of different courier companies that will deliver your product as fast as possible right to your doorstep unless instructed otherwise. At this time, Swier does not make use of the Post Office due to a delay in deliveries.
Remember, you can place the order on our website in the comfort of your own home or office.
I want to arrange my own shipping, is that possible?
Please contact us on 072 606 9964 or firstname.lastname@example.org or make use of the WhatsApp function on the website to request this service. We will issue you with a voucher that will be valid for one day only. This voucher will remove the R150 shipping fee.
If you opt for self-delivery, then Swier will not be responsible for your items once it leaves our premises.